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OB + WC: How Organizational Behavior Impacts Workers’ Compensation
November 1, 2022 @ 1:00 pm – 2:00 pm
Our host, Nick Ferrante, will interview Dr. Claire Muselman, the Chief Risk Officer at Emory Industrial, on:
Her experience includes nearly two decades in the insurance claims industry. She founded The Orange Lab – transforming programming, training, and education in WC. She also created the first-ever Workers’ Recovery Unit and Workers’ Compensation Center of Excellence. In addition to her long list of accomplishments, you can find her hosting Adjusted, a claims podcast, and contributing to WorkersCompensation.com, Captive.com, Just Begin Magazine, Bloom, and many other publications.
What you can expect from our conversation:
- How OB, including psychology, sociology, political science, and economics, affects WC claims.
- Understanding the impact of OB on the industry at all levels and the practical ways you can identify and mitigate fraud.