Course Description:
This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, and recognize deception to support thorough, accurate claims handling.

Learning Objectives:

• Understand interview value and formats
• Prepare effectively and build professional rapport
• Use questioning techniques and active listening
• Assess credibility and identify deception

Approved for 1 Hour of Claims Adjuster Credit in the following 21 states:
AL, AR, CA (WC), DE, FL, GA, ID, IN, KY, LA, MN, MS, NC, NH, NM, NV, OK, OR (WC), TX, UT, WY

Direct any questions to: cahluwalia@frasco.com.