Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, and recognize deception to support thorough, accurate claims handling. Learning Objectives: Understand interview value and formats Prepare effectively and build professional rapport Use questioning techniques […]

We invite you to learn the latest about identity theft prevention and recovery by participating in our Protecting Communities From Today’s Identity Thieves webinar on Nov. 18. During the webinar, Mona Terry, chief operating and programs officer at the Identity Theft Resource Center (ITRC), will explore current identity crime trends, including how different age groups […]

Overview: Insurance fraud in the rideshare ecosystem doesn’t just affect individual claims—it ripples across the entire insurance marketplace, driving up costs and straining resources. To combat increasingly sophisticated schemes like […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

In a world where digital evidence can be manipulated in seconds, seeing isn't always believing. From altered accident photographs and fabricated damage estimates to manipulated PDFs and electronic records, the […]

Overview: What if a vehicle tied to a claim, underwriting review, or investigation contains a counterfeit airbag that could harm an occupant in a crash — or a fraudulent VIN […]