Don’t Miss Our Next Session: Recorded Statements That Win Investigating bodily injury and property damage claims requires a structured and tactical approach to interviewing. In this deep-dive session, we will walk you through real-world scenarios and techniques to help you: Master Structured Interviewing: Learn the framework for gathering consistent, high-quality information. Enhance Credibility Assessment: Identify verbal and […]

Psychosocial risk is quickly becoming one of the strongest predictors of poor claim outcomes in workers' comp. The barriers slowing recovery today aren't just physical anymore; they're mental, emotional, and social variables that shape how an injured worker heals. Join host Mike Lundgren on Wednesday, August 12th at 2:00 pm ET and get a practical look at why psychosocial risk is […]

Building a high-performing OSINT team is difficult. Sustaining that performance as workloads grow can be even harder. Over time, subtle tensions can begin to affect performance. Throughput can take priority over judgment, experienced analysts can stop developing, and confidence can make constructive challenge less common. Left unaddressed, these patterns can become part of how a […]

Account takeovers pose a growing threat to organizations and consumers. Using stolen credentials, personal information, and social engineering, fraudsters can gain unauthorized access to customer accounts. Once inside, they may change contact or payment information, redirect funds, access sensitive data, or submit fraudulent claims. Join the Coalition Against Insurance Fraud on August 20, 2026, from […]

The International Association of Auto Theft Investigators (IAATI) Vehicle Crimes Conference will take place in San Antonio, Texas, from August 30 through September 4, 2026. This premier industry event brings together law enforcement professionals, insurance investigators, prosecutors, government agencies, and private-sector experts to address the latest trends, technologies, and investigative strategies related to vehicle theft […]

Every tap, app launch, location request, and digital interaction can generate data that moves through a complex ecosystem of carriers, analytics companies, advertising platforms, and app developers. This session follows that hidden data pipeline and shows fraud investigators what information may be collected, where it can travel, and how those digital breadcrumbs can become investigative […]

This session will provide an overview of the three types of licensed California Public Adjusters and the scope of authority each holds. Attendees will also learn about the additional regulations that apply to Public Adjusters during a Declared Disaster, a critical area where compliance issues often arise. The training will further cover the legal requirement […]

A claim can tell one story. A medical canvass can reveal another. Join SIU Director Dean Winte for a practical look at how medical canvassing helps verify treatment history and uncover prior care that may change how a claim is evaluated. This session will explore the basics of medical canvassing, including the best ways to […]

Learn how you can stay ahead in the never-ending game of cat-and-mouse with online scammers. Join expert consumer attorneys Erika Heath (Francis Mailman Soumilas, P.C.) and Nick Barthel (Barthel Legal), both members of the National Association of Consumer Advocates (NACA), for updates on the newest telephone and online scams and for tips on keeping your […]

Course Description: This course guides adjusters on using social media evidence strategically, legally, and ethically. Emphasis is placed on early action, compliance, and unbiased reporting. Case studies and best practices help mitigate risk, preserve evidence, and support informed claim decisions. Learning Objectives:  Understand social media’s role in claims Recognize legal and ethical considerations clearly Document […]

This course is designed for both beginners and experienced professionals in the field of insurance claims adjustment, providing valuable insights into the growing role of social media in claims investigations. For newcomers, it covers the essential purposes of social media investigation, focusing on how social media platforms can be utilized to gather information on claimants, […]

Join a panel of experienced insurance defense attorneys for IASIU’s annual Legal Update, presented this year as a special webinar. The panel will examine current and emerging legal issues affecting insurance fraud investigations and Special Investigation Units, with a focus on developments that have practical implications for investigators and SIU leadership. Panelists will discuss recent […]