Every tap, app launch, location request, and digital interaction can generate data that moves through a complex ecosystem of carriers, analytics companies, advertising platforms, and app developers. This session follows that hidden data pipeline and shows fraud investigators what information may be collected, where it can travel, and how those digital breadcrumbs can become investigative […]

This session will provide an overview of the three types of licensed California Public Adjusters and the scope of authority each holds. Attendees will also learn about the additional regulations that apply to Public Adjusters during a Declared Disaster, a critical area where compliance issues often arise. The training will further cover the legal requirement […]

A claim can tell one story. A medical canvass can reveal another. Join SIU Director Dean Winte for a practical look at how medical canvassing helps verify treatment history and uncover prior care that may change how a claim is evaluated. This session will explore the basics of medical canvassing, including the best ways to […]

Learn how you can stay ahead in the never-ending game of cat-and-mouse with online scammers. Join expert consumer attorneys Erika Heath (Francis Mailman Soumilas, P.C.) and Nick Barthel (Barthel Legal), both members of the National Association of Consumer Advocates (NACA), for updates on the newest telephone and online scams and for tips on keeping your […]

Course Description: This course guides adjusters on using social media evidence strategically, legally, and ethically. Emphasis is placed on early action, compliance, and unbiased reporting. Case studies and best practices help mitigate risk, preserve evidence, and support informed claim decisions. Learning Objectives:  Understand social media’s role in claims Recognize legal and ethical considerations clearly Document […]

This course is designed for both beginners and experienced professionals in the field of insurance claims adjustment, providing valuable insights into the growing role of social media in claims investigations. For newcomers, it covers the essential purposes of social media investigation, focusing on how social media platforms can be utilized to gather information on claimants, […]