Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, […]

We invite you to learn the latest about identity theft prevention and recovery by participating in our Protecting Communities From Today’s Identity Thieves webinar on Nov. 18. During the webinar, […]

Overview: Insurance fraud in the rideshare ecosystem doesn’t just affect individual claims—it ripples across the entire insurance marketplace, driving up costs and straining resources. To combat increasingly sophisticated schemes like […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

In a world where digital evidence can be manipulated in seconds, seeing isn't always believing. From altered accident photographs and fabricated damage estimates to manipulated PDFs and electronic records, the […]

Overview: What if a vehicle tied to a claim, underwriting review, or investigation contains a counterfeit airbag that could harm an occupant in a crash — or a fraudulent VIN […]