Course Description: This course builds a foundation in investigative research, focusing on the what, when, where, who, and how of effective investigations. Participants learn to distinguish public from licensed-investigator records, […]

Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

Course Description: This course provides an in-depth overview of medical canvassing for claims professionals, covering legal and ethical requirements, common triggers, and best practices. Participants learn to identify red flags, […]