Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, and recognize deception to support thorough, accurate claims handling. Learning Objectives: Understand interview value and formats Prepare effectively and build professional rapport Use questioning techniques […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

Course Description: This course provides an in-depth overview of medical canvassing for claims professionals, covering legal and ethical requirements, common triggers, and best practices. Participants learn to identify red flags, document findings, and apply results to fraud detection, compliance, and informed claim decisions. Learning Objectives: Understand medical canvassing purpose and requirements Identify triggers and red […]