Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, and recognize deception to support thorough, accurate claims handling. Learning Objectives: Understand interview value and formats Prepare effectively and build professional rapport Use questioning techniques […]

We invite you to learn the latest about identity theft prevention and recovery by participating in our Protecting Communities From Today’s Identity Thieves webinar on Nov. 18. During the webinar, Mona Terry, chief operating and programs officer at the Identity Theft Resource Center (ITRC), will explore current identity crime trends, including how different age groups […]

Overview: Insurance fraud in the rideshare ecosystem doesn’t just affect individual claims—it ripples across the entire insurance marketplace, driving up costs and straining resources. To combat increasingly sophisticated schemes like staged accidents, traditional investigative boundaries must be broken down. This session explores how Uber’s Claims SIU team actively partners with our insurance carrier partners to […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

Overview: What if a vehicle tied to a claim, underwriting review, or investigation contains a counterfeit airbag that could harm an occupant in a crash — or a fraudulent VIN hiding a stolen vehicle's true identity? Join this eye-opening session to explore the growing threat of counterfeit automotive parts, rebuilt safety systems, and vehicle fraud […]

Course Description: This course provides an in-depth overview of medical canvassing for claims professionals, covering legal and ethical requirements, common triggers, and best practices. Participants learn to identify red flags, document findings, and apply results to fraud detection, compliance, and informed claim decisions. Learning Objectives: Understand medical canvassing purpose and requirements Identify triggers and red […]

Overview: This presentation is designed to help participants understand innovative Remote-Controlled Surveillance (RCS) technologies and their practical applications within the insurance sector. Attendees will learn how these technologies enhance evidence collection and improve claim accuracy. The session will also explore various new scenarios in which RCS can assist with claims mitigation and fraud investigations. Finally, […]