Course Description: This course equips claims professionals with effective interviewing skills to gather evidence, assess credibility, and uncover key details. Participants learn how to prepare, build rapport, ask strategic questions, […]

Overview: Insurance fraud in the rideshare ecosystem doesn’t just affect individual claims—it ripples across the entire insurance marketplace, driving up costs and straining resources. To combat increasingly sophisticated schemes like […]

Presenter: Jienelle Herndon, Office of Program Operations and Local Engagement, Centers for Medicare & Medicaid Services

Overview: What if a vehicle tied to a claim, underwriting review, or investigation contains a counterfeit airbag that could harm an occupant in a crash — or a fraudulent VIN […]

Course Description: This course provides an in-depth overview of medical canvassing for claims professionals, covering legal and ethical requirements, common triggers, and best practices. Participants learn to identify red flags, […]

Overview: This presentation is designed to help participants understand innovative Remote-Controlled Surveillance (RCS) technologies and their practical applications within the insurance sector. Attendees will learn how these technologies enhance evidence […]